The complete overhaul of
the settings and maintenance UX
Samsung Experience is an Android-based Galaxy mobile platform famous for making a major leap forward in user experience from its predecessor, Touchwiz. The changes made include settings and maintenance UX, which were chosen as top priorities during development.
I led the team of twelve UX designers and worked closely with stakeholders inside out of the company to make sure we delivered an optimal solution. After a year of intensive iterations, we delivered an experience that has been welcomed not only by users but also by the mobile industry.
Samsung
Experience

CLIENT
TIMELINE
ROLE
OUTCOME
Samsung mobile
Feb. 2016 - Mar. 2017
Team Lead (12)
UX Lead
Grace UI
Samsung Experience UI
Android M, N updates
for Galaxy Note7, S7, S8 series
HIGHLIGHTS
PROCESS & METHODOLOGIES
Define
Problems
Define
Missions
Deliver
Solution
Co-create
Diagnose
Optimize
Understand
Discover
Define
Develop
Deliver
Hands-on experience
Voice of customers review
Data analyzation
Use case observation
User journey mapping
Case studies
Key insights mapping
Challenge framing
Rapid prototyping
IA workshop iterations
UI/ GUI design iterations
Prototyping iterations
Target user validation
Stakeholder validation
Galaxy S8 series
Galaxy S7 series
Galaxy Tab S3
Galaxy Note7
Galaxy Android Nougat
Galaxy Android Marshmallow
Galaxy Android Marshmallow Beta
SELECTED PRESS
A huge step up from Touchwiz
Against all odds, including Note7 incident, we were able to achieve positive reactions throughout the updates. Although we loved the changes, we did not expect such a welcome from the market since Touchwiz was constantly criticized by detractors. As we are committed to learning from our mistakes and listening to users, the Samsung Experience UX has become a big turning point for the Galaxy smartphones; while it was once the reason not to buy it, now it is one of the reasons to have it.
The subtle touch of skilled designers is evident throughout the new software.”
“
Vlad Savov | THE VERGE
Everything is cleaner, simpler, and much more easy to use, which is a huge step up from TouchWiz in years past.”
“
Jimmy Westenberg | ANDROID AUTHORITY
Anyone who doesn't buy a Samsung because of the user interface is living in past.”
“
Gareth Beavis | TECH RADAR


